A clear and considered process, from initial assessment and quotation through to servicing, quality control and return.
The service process
A clear, transparent process designed to keep you informed at every stage, from booking and assessment through to servicing, testing and final quality control.
Book your repair
Send your watch by insured post or arrange an in-person appointment.
Initial inspection
Your watch is carefully examined and a detailed estimate is provided for free.
Approval
No work begins until you’ve approved the quotation.
Servicing & repair
The watch is completely dismantled, every component is inspected under mangnification for wear or damage before being cleaned, repaired or parts replaced where neccessary. The movement is then lubricated and reassembled to manufacturers standards.
Timing & regulation
The movement is adjusted and tested on timing equipment to achieve the best possible time keeping.
Quality control
Each complete watch undergoes extensive testing before being returned.